Returns And Refunds

At MIRAAL Collections, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 3 days of receiving your order, subject to the conditions outlined below.

1. Return Period

Customers can request a return within 3 days after the order has been delivered.

Return requests submitted after the 3-day period may not be accepted.

2. Return Conditions

To be eligible for a return, the product must:

Be unused and unworn
Be in its original condition
Be returned with its original packaging, tags, and accessories, where applicable
Not be damaged, altered, washed, or stained
Be accompanied by proof of purchase or order details

Products that do not meet these conditions may not be eligible for return.

3. How to Request a Return

To request a return, customers can contact MIRAAL Collections through the WhatsApp button displayed on our website or through our Contact Us page.

Please provide your order number and details of the item you wish to return. Our team will review the request and provide further instructions.

4. Return Shipping

Customers may be responsible for the cost of returning an item unless the product received was defective, damaged, or incorrect.

If the return is due to an error on our part, we will assist with the return arrangements.

5. Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your return.

If the return is approved, the refund will be processed according to the applicable payment method and our internal processing procedures.

Original delivery charges may be non-refundable unless the return is due to an error, defect, or incorrect item sent by MIRAAL Collections.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue and determine the appropriate resolution.

7. Non-Returnable Items

Items that have been used, worn, washed, damaged, altered, stained, or returned without their original packaging or tags may not be eligible for return.