Privacy Policy

At MIRAAL Collections, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Your name
Phone number
Email address
Delivery and billing address
Order and purchase details
Information you provide when contacting our customer support
Any other information you voluntarily provide to us

We may also collect basic technical information, such as your browser type, device information, and website usage information, to help us improve our website and services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm and manage your purchases
Respond to your questions and customer service requests
Communicate with you regarding your orders
Improve our products, website, and customer experience
Prevent fraudulent or unauthorized transactions
Send promotional or marketing communications where permitted and where you have provided consent

3. Contacting MIRAAL Collections

Customers can contact MIRAAL Collections through the WhatsApp button displayed on our website or through our Contact Us page.

When you contact us through WhatsApp or the Contact Us page, we may receive and use the information you provide, such as your name, phone number, email address, order details, or message, solely for the purpose of responding to your inquiry and providing customer support.

Please note that WhatsApp is a third-party communication platform and its use is also subject to WhatsApp's own privacy policies and terms.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

Payment processing providers
Delivery and courier companies
Website and technology service providers
Customer support or communication services

These parties may only receive information necessary to provide their services to us.

We may also disclose information where required by applicable law, legal proceedings, or governmental authorities.

5. Payment Information

Payments may be processed through third-party payment providers. MIRAAL Collections does not intentionally store complete payment card details on our website unless specifically required and handled through appropriate security measures.

Payment information is generally handled directly by the relevant payment service provider according to its own privacy and security policies.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and improve our services.

You can adjust your browser settings to control or disable cookies. However, disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Websites and Services

Our website may contain links or buttons that connect you to third-party websites or services, including WhatsApp and payment or delivery services.

MIRAAL Collections is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing them with your personal information.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information held by us.

If you would like to make a privacy-related request, please contact us through the WhatsApp button on our website or through our Contact Us page.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be posted on this page, along with the revised Last Updated date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can contact MIRAAL Collections through: